Magnus Nilsen

ICT Manager · Oslo area

I make technology work — for people, not for the system.

IT consultant with more than ten years in user support and eighteen months as a team leader. Knows a little about everything, and a lot about some things.

Magnus Nilsen

About me

Practical, patient and happy to sort things out.

I started out as an ICT apprentice in Valdres and have since worked my way through service desk, onsite assignments and team leadership. Today I am operations and supervision manager for ICT at Nesbru Upper Secondary School, responsible for operations, user support and day-to-day progress.

Along the way I have had the pleasure of supporting users all over the world — from students and teachers to international clients such as PepsiCo, Pfizer and the Oslo schools. I am also a union representative for NITO, have served as a safety representative, and care about the working environment being as good as the systems.

Union representativeTeam leadershipService-minded

CV

Experience and education

Download my CV here

Nov 2021 →

FRID IKS

Nesbru Upper Secondary School

Operations and Supervision Manager

Union representative for NITO (2024–present) 2nd deputy employee representative on the Board: 2026–2028 2021–2024: At Viken County Council before its dissolution and merger into FRID IKS

Feb 2022 – Dec 2023

Viken fylkeskommune

Safety Representative

Safety representative for Location Support at Viken County Council

Nov 2021 – Dec 2023

Viken fylkeskommune

Nesbru Upper Secondary School

Operations and Supervision Manager

Aug 2018 – Oct 2021

Experis Norge

Oslo area

Onsite Consultant and ICT-consultant

Responsible for service, escalation to third parties, responsible for daily operations and working projects regarding IT and network with the costumers I have. Communicating with users all over the world and offer support where needed. Actively working with ITIL (Incident and Request management) to meet costumers SLA demands and standards. Worked with costumers such as PepsiCo, Opel, Pfizer and Osloskolene (UDE).

Mar 2020 – Sep 2021

Experis Norge

Oslo area

Team Leader

Team leader for the ICT coordinators at the Oslo Education Agency (UDE)

Nov 2017 – Aug 2018

Visolit

Asker

Onsite Consultant

Seconded to Norfund as IT manager — responsible for service, escalation to third parties, daily operations and project management regarding IT and network. Communicating with users all over the world and offer support where needed.

Aug 2016 – Nov 2017

Visolit

Asker

Servicedesk consultant

Firstline consultant for ServiceDesk. Phone- and mailsupport for TeleComputings Costumers. Actively working with ITIL (Incident and Request management). Citrix, Managed Devices, Servers, Exchange, SharePoint.

Volunteering and positions of trust

Oct 2014 – Jun 2016

Student Council, Fagskolen Innlandet

Chair

Chair of the student council at Fagskolen Innlandet, a vocational college. The student council represents the students towards the college’s management and board.

Mar 2019 – Jan 2021

Akershus Senterungdom (Centre Youth, Akershus)

Board Member

Board member of Akershus Senterungdom, the county branch of the youth wing of the Centre Party (Senterpartiet).

Feb 2016 – Mar 2016

Lillehammer 2016 Youth Olympic Games

IT Manager

Worked as IT manager for the first week and a half of the Youth Olympic Games. Installed and managed Zendesk, and was responsible for training those who took over.

Jan 2021 – Feb 2022

Akershus Senterungdom (Centre Youth, Akershus)

Deputy Chair, Organisation

Deputy chair responsible for organisational work in Akershus Senterungdom, the county branch of the youth wing of the Centre Party (Senterpartiet).

Oct 2023 – Jul 2024

Student Council, Fagskolen i Viken – Akershus campus

Deputy Chair

Deputy chair of the student council at the Akershus campus of Fagskolen i Viken, a vocational college.

Aug 2023 – Jun 2024

Fagskolen i Viken

Student Council Chair

Chair of the student council at Fagskolen i Viken, a vocational college. The student council represents the students towards the college’s management and board.

Apr 2025 – Jun 2025

ONF (Organisasjon for Norske Fagskolestudenter)

Acting Chair, Control Committee

Acting chair of the control committee in ONF, the national organisation for vocational college students in Norway. The committee checks that the organisation follows the law, its own statutes and the decisions of its governing bodies, and that its funds are managed in line with the statutes.

Jul 2025 – Jun 2026

ONF (Organisasjon for Norske Fagskolestudenter)

Chair, Control Committee

Chair of the control committee in ONF, the national organisation for vocational college students in Norway. The committee checks that the organisation follows the law, its own statutes and the decisions of its governing bodies, and that its funds are managed in line with the statutes. It reports to the national assembly.

Education

One-year programme, Apprentice Supervision

Fagskolen i Viken · August 2023 - June 2034

Higher Vocational Engineer, Operations and Security

Fagskolen Innlandet · 2014 - 2016

ICT Service

Mesna Upper Secondary School · 2011 - 2012

Electronics

Valdres Upper Secondary School · 2009 - 2011

Certifications and more

ITIL Foundation (Version 5)

Driving licence (car)

ITIL3® Foundation Certificate

HSE Basic Course in the Working Environment (municipalities and county authorities)

GDPR Compliance: Essential Training

ITIL® Foundation Certificate

Languages: Norwegian (Native or Bilingual), English (Full Professional)

Contact