ICT Manager at Nesbru Upper Secondary School · Oslo area
Magnus Nilsen
IT consultant with more than ten years in user support and eighteen months as a team leader. Knows a little about everything, and a lot about some things.

Experience
Nov 2021 →
Operations and Supervision Manager — FRID IKS
Nesbru Upper Secondary School
Union representative for NITO (2024–present) 2nd deputy employee representative on the Board: 2026–2028 2021–2024: At Viken County Council before its dissolution and merger into FRID IKS
Feb 2022 – Dec 2023
Safety Representative — Viken fylkeskommune
Safety representative for Location Support at Viken County Council
Nov 2021 – Dec 2023
Operations and Supervision Manager — Viken fylkeskommune
Nesbru Upper Secondary School
Aug 2018 – Oct 2021
Onsite Consultant and ICT-consultant — Experis Norge
Oslo area
Responsible for service, escalation to third parties, responsible for daily operations and working projects regarding IT and network with the costumers I have. Communicating with users all over the world and offer support where needed. Actively working with ITIL (Incident and Request management) to meet costumers SLA demands and standards. Worked with costumers such as PepsiCo, Opel, Pfizer and Osloskolene (UDE).
Mar 2020 – Sep 2021
Team Leader — Experis Norge
Oslo area
Team leader for the ICT coordinators at the Oslo Education Agency (UDE)
Nov 2017 – Aug 2018
Onsite Consultant — Visolit
Asker
Seconded to Norfund as IT manager — responsible for service, escalation to third parties, daily operations and project management regarding IT and network. Communicating with users all over the world and offer support where needed.
Aug 2016 – Nov 2017
Servicedesk consultant — Visolit
Asker
Firstline consultant for ServiceDesk. Phone- and mailsupport for TeleComputings Costumers. Actively working with ITIL (Incident and Request management). Citrix, Managed Devices, Servers, Exchange, SharePoint.
Sep 2014 – Jun 2016
Sales Associate — Elon Norge
Raufoss
Salesmen in Weekends and Holidays. Electronics, kitchen and living-room appliances
Oct 2015 – Jan 2016
Installer — OneCo
Gjøvik
Installed Routers and Decoders for Canal Digital Norway,
Aug 2012 – Aug 2014
ICT Apprentice — Oppland fylkeskommune
Valdres Upper Secondary School
ICT-apprentice. Function as ICT-administrator for three months. Support on software, hardware and some network and telephones. Had the pleasure to configure and manage SupportPoint the last six month I worked here.
Sep 2011 – May 2012
Telephone Interviewer — Norstat
Phoneinterveiws about radio, marked and politics
Volunteering and positions of trust
Oct 2014 – Jun 2016
Chair — Student Council, Fagskolen Innlandet
Chair of the student council at Fagskolen Innlandet, a vocational college. The student council represents the students towards the college’s management and board.
Mar 2019 – Jan 2021
Board Member — Akershus Senterungdom (Centre Youth, Akershus)
Board member of Akershus Senterungdom, the county branch of the youth wing of the Centre Party (Senterpartiet).
Feb 2016 – Mar 2016
IT Manager — Lillehammer 2016 Youth Olympic Games
Worked as IT manager for the first week and a half of the Youth Olympic Games. Installed and managed Zendesk, and was responsible for training those who took over.
Jan 2021 – Feb 2022
Deputy Chair, Organisation — Akershus Senterungdom (Centre Youth, Akershus)
Deputy chair responsible for organisational work in Akershus Senterungdom, the county branch of the youth wing of the Centre Party (Senterpartiet).
Oct 2023 – Jul 2024
Deputy Chair — Student Council, Fagskolen i Viken – Akershus campus
Deputy chair of the student council at the Akershus campus of Fagskolen i Viken, a vocational college.
Aug 2023 – Jun 2024
Student Council Chair — Fagskolen i Viken
Chair of the student council at Fagskolen i Viken, a vocational college. The student council represents the students towards the college’s management and board.
Apr 2025 – Jun 2025
Acting Chair, Control Committee — ONF (Organisasjon for Norske Fagskolestudenter)
Acting chair of the control committee in ONF, the national organisation for vocational college students in Norway. The committee checks that the organisation follows the law, its own statutes and the decisions of its governing bodies, and that its funds are managed in line with the statutes.
Jul 2025 – Jun 2026
Chair, Control Committee — ONF (Organisasjon for Norske Fagskolestudenter)
Chair of the control committee in ONF, the national organisation for vocational college students in Norway. The committee checks that the organisation follows the law, its own statutes and the decisions of its governing bodies, and that its funds are managed in line with the statutes. It reports to the national assembly.
Education
One-year programme, Apprentice Supervision
Fagskolen i Viken · August 2023 - June 2034
Higher Vocational Engineer, Operations and Security
Fagskolen Innlandet · 2014 - 2016
ICT Service
Mesna Upper Secondary School · 2011 - 2012
Electronics
Valdres Upper Secondary School · 2009 - 2011
Skills, certifications and languages
Skills
Service-minded · Union representative · Team leadership
Certifications
ITIL Foundation (Version 5) · Driving licence (car) · ITIL3® Foundation Certificate · HSE Basic Course in the Working Environment (municipalities and county authorities) · GDPR Compliance: Essential Training · ITIL® Foundation Certificate
Languages
English (full professional proficiency), Norwegian (native or bilingual proficiency)